Returns & Refunds
Every purchase by a domestic consumer comes with a 7 day money back guarantee, effective from the date you received your goods. If you want to return goods, they must be returned to us, at your cost, in a saleable condition. This means the goods and their packaging must not be damaged. Broken seals on blister packs are deemed damaged. Primed / fuelled engines are not saleable.
For trade, we may at our discretion accept return of non-defective goods.
For both domestic consumers and trade, BesserTrim will replace any defective goods that we supply. Claims for missing or defective goods must be made within 7 days of delivery.
All returns must be made in accordance with the following returns procedure:
1) First You Must Tell Us That You Want to Return A Product
2) We must authorise the Return. Once we receive a completed RMA request, we will review it and, subject to our Returns and Refunds policy, authorise it. Authorisation means that you can return the product to us.
3) Your Returning Goods To Us. You are responsible for safely returning goods us. For your own piece of mind, we recommend that you take care to properly package the goods and ideally use a recorded delivery service. You may also wish to photograph the goods for proof of their condition prior to return. Note, when returning engines and garden power products, please ensure that all fuel and oil has been removed from the engine before despatch. Failure to do so could cause loss, damage or injury and endanger life. You could also find yourself liable to a clean up fee from a carrier.
4) Replacement or Refund. Upon receipt of the returned goods, they will be inspected and, subject to our Returns and Refunds policy and your preference, a replacement or refund may be issued. If a replacement or refund is not possible, at your cost, we can send your returned goods back to you, including after repair if appropriate.