Privacy Policy

Our Use of Your Information

If you share your personal or commercially sensitive information with us, we will not share that information with anybody else unless we have to in order to supply goods or services that you have requested (e.g. for delivery tracking). We will use that information only to serve you. To improve your customer experience, we may from time to time use information relating to our customers demographics, interests, behaviour, survey responses etc. to better understand and serve our customers.

Card Transactions

All card transactions done in support of payment for orders placed on our website involve you providing card information directly to Worldpay (who BesserTrim use to process all card transactions). BesserTrim do not receive, retain or have access to this card information. The only time Bessertrim will ever require your card information is to take payment over the telephone and we destroy any such card information immediately after forwarding it to Worldpay to effect payment. Worldpay's privacy policy can be found here.

Data Protection

Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the goods or services you have requested. Data protection requests should be directed to ‘The Data Protection Officer, BesserTrim Limited, 3 Wellington Mansions, CROWTHORNE RG45 6AG’. Please include a payment of £10 payable to BesserTrim Limited.

Passwords

If you create an online account with us, you will be required create a password to protect that account. You are responsible for keeping your password secure. BesserTrim cannot be held liable for any unauthorised account activity following a password validated log-in.

Telephone Calls

BesserTrim may monitor and record telephone calls for training, quality control and to confirm verbal instructions.

Links to Third Party Sites

We are not responsible for the content of any web sites that are linked to from this site. When entering a third party site, it is your responsibility to ensure that you read the Privacy Policy and Legal Terms & Conditions that apply to that site.

Cookies

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.